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Silver & Gold
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Process Mining vs Stakeholder Interviews: What Happens When the Data Disagrees With the People?
Process mining provides something traditional process analysis has often struggled to achieve: evidence of how large numbers of cases actually move through digital systems.Stakeholder interviews provide something event logs cannot: intent, explanation, business context and human experience.
One without the other creates blind spots. A process-mining dashboard may tell you that a transaction waited four days. A stakeholder may tell you that it was waiting for a customer document.
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